Service

Our Service

Pre sale:

1. Professional sales recommend the most competitive products according to the specific needs of customers and customer market.

2. Sales will regularly update the market information according to different markets.

3. With the strong DELUN data system and many years of sales experience, you can obtain the quality analysis of the main competitive products in your market, and better enable you to obtain the competitive advantage of the products.

4. According to your market situation, we will make out the upgrade recipe products specially, new products and other services.

5. The Professional designers team can provide you excellent OEM brand design and packages.

6. Professional, Meticulous and fast business response. 24 hours one to one exclusive VIP service.

In sale:

1. The professional sales team cooperates with the production team to make your products delivered on time, inspect the product details and quality according to customer requirements.

2. Raw material quality inspection and on-site quality inspection to ensure the stability of your product quality.

3. With the most advanced professional automatic machines and constant temperature and humidity workshop, the whole process is controlled by computer, to ensure the stability of product quality.

4. Advanced baking machine, the temperature is precisely controlled by the computer to ensure the stability of the products when drying.

5. The inspection before delivery shall be completed by the independent QC supervisor, tested according to the customer's standard, and the professional test report shall be prepared and submitted to the corresponding salesman for filing.

6. The sales team records and share you the photos of packed goods , so that you can inspect the goods as if you were on the spot.

After-sale service:

1. Professional export team arranges accurate export datas to ship company and customs, and provide the clearance documents once allow arrangement.

2. Keep communication with customers all the time, Regularly collect market information to ensure the product quality is at the leading level in the market.

3. Sales advertising, gifts, posters and other ancillary gifts, according to the actual situation of customers free of charge.

4. All quality feedback or product comparison will be handled by DELUN sales and technical engineers together, do professional product analysis and offer the best solution. All the steps are supervised by the DELUN director . Finally, To submit professional test report and results to customers.

5. Samples collect from each orders will be kept for 2 years and mark by their PI number, to facilitate quality traceability.

6. Proactively share DELUN's latest upgraded product performance reports and promotion plans with customers.